Privacy policy.

1. Who We Are

Nicholas Lovatt T/A Windsor Event Medical Service provides first aid training and event medical cover. We are committed to protecting your privacy and handling your data responsibly.

2. Information We Collect

We collect information to help us deliver our services safely and effectively.

  • Personal details — name, email address, phone number, billing information

  • Booking information — course selections, dates, payment status

  • Learner information — accessibility needs, learning preferences, certificates issued

  • Website usage data — pages visited, time spent on the site, browser type (via cookies)

We only collect what is necessary to provide our services and meet legal requirements.

3. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Deliver training courses and issue certificates

  • Communicate important course information

  • Provide customer support

  • Maintain safety and compliance

  • Improve our website and services

We do not sell or share your data with third‑party marketers.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract — to deliver the services you have booked

  • Legal obligation — for training records and compliance

  • Consent — for optional communications

  • Legitimate interest — to improve our services and website

5. How We Store and Protect Your Data

Your data is stored securely using industry‑standard protection measures. We limit access to authorised personnel only and regularly review our security practices.

Training records and certificates are kept for the legally required retention period.

6. Sharing Your Information

We may share your information with:

  • Payment processors (for secure transactions)

  • Accredited training bodies (for certification purposes)

  • IT service providers (for secure website and email operations)

These partners are required to protect your data and comply with UK GDPR.

7. Cookie Policy

Cookies are small text files placed on your device to help our website function smoothly and improve your experience. Some cookies are essential, while others help us understand how visitors use the site.

7.1 Types of Cookies We Use

  • Essential cookies — required for the website to work properly (e.g., booking forms, secure login areas).

  • Performance cookies — help us understand how visitors use the site so we can improve it.

  • Functionality cookies — remember your preferences, such as accessibility settings.

  • Analytics cookies — provide anonymous data about website traffic and usage patterns.

We do not use cookies for advertising or tracking across other websites.

7.2 Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

  • Block all cookies

  • Allow only essential cookies

  • Delete existing cookies

  • Receive alerts when cookies are being used

Please note that disabling certain cookies may affect how the website functions.

7.3 Third‑Party Cookies

Some cookies may come from trusted third‑party services that support our website, such as analytics tools. These providers must comply with UK GDPR and cannot use your data for their own marketing.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (where legally permitted)

  • Withdraw consent

  • Object to certain processing

  • Request data portability

9. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.